Shipping and returns

Where Bliss Meets Yes - Even in Returns

We're so confident you'll love your Blyss experience that we stand behind every purchase. Your satisfaction is our promise.

Our promise:

  • 30-Day Guarantee: Not for you? Email us within 30 days of delivery and we'll give you store credit for what you paid for the item. It never expires. No need to send it back.
  • 1-Year Warranty: If your vibe stops working within 12 months of delivery, we'll send you a new one. Details below.

Shipping details:

  • Free Worldwide Shipping on orders over $59
  • Contiguous US Orders under $59.00 USD: Flat-rate Standard Shipping of $8.99 USD.
  • Non-Contiguous US & Territories (AK, HI, PR): Flat-rate Standard Shipping of $14.99 USD on orders under $59.00 USD.
  • International Orders: Flat-rate Standard Shipping of $8.99 USD on orders under $59.00 USD.
  • Discreet by default: every order ships in a plain, unmarked box with a neutral return address
  • Extra Discreet Packaging available for $7.99 at checkout - double-boxed for an extra layer of privacy
  • Processing time: 1-2 business days
  • Delivery time: 7-14 business days internationally
  • Full tracking provided with every order
  • Discreet billing appears as "BV WELLNESS LTD" on statements

How to use the 30-day guarantee:

  1. Email support@blyssvibe.com with your order number within 30 days of delivery
  2. Tell us in a line or two what didn't work for you (it helps us get better)
  3. Get your store credit within 14 business days. Keep or recycle the item: no need to ship it back

Good to know:

  • One guarantee claim per customer.
  • Store credit covers the price you paid for the item (after any discount), not shipping, and never expires.
  • Arrived damaged? Email us with a photo and we'll make it right.
  • Your legal rights: where the law in your country gives you a right to cancel or a refund, we'll honour it. This guarantee comes on top of those rights.

1-year warranty:

What's covered: every Blyss vibe (the Bean, the Peach and the Mango) for 12 months from delivery, against defects in materials and workmanship.

If yours stops working: email support@blyssvibe.com with your order number and a short video or photo of the issue. If it's covered, we'll send you a new one at no cost, shipping included. No need to send the old one back.

Not covered: damage from drops, misuse or accidents; using silicone-based lube; submerging the Peach (it's IPX6 splash-proof, not submersible); normal wear like surface scuffs; lost or stolen items.

A replacement is covered for the rest of the original 12 months.