Refund policy
The Blyss Vibe 30-Day Guarantee
We want you to love your Blyss Vibe ritual. If something isn't right for you, email support@blyssvibe.com with your order number within 30 days of delivery and tell us in a line or two what didn't work. We'll issue store credit for the price you paid for the item (after any discount, excluding shipping) within 5 business days.
No need to send anything back. For health and hygiene reasons we can't resell intimate products, so please keep or recycle the item.
- One guarantee claim per customer.
- Store credit is issued through Shopify and never expires.
- The guarantee covers products bought directly from blyssvibe.com.
1-Year Warranty
Every Blyss vibe (the Bean, the Peach and the Mango) is covered for 12 months from delivery against defects in materials and workmanship. If yours stops working, email support@blyssvibe.com with your order number and a short video or photo of the issue. If it's covered, we'll send you a new one at no cost, shipping included. No need to return the faulty item.
Not covered: damage from drops, misuse or accidents; using silicone-based lubricant; submerging the Peach (it is IPX6 splash-proof, not submersible); normal wear such as surface scuffs; lost or stolen items. A replacement is covered for the remainder of the original 12-month period.
Damaged on arrival
If your order arrives damaged, email us a photo and your order number and we'll make it right.
Your legal rights
Where the law in your country gives you a right to cancel or to a refund, we will honour it. This guarantee and warranty are in addition to, and do not limit, your statutory rights.